SHIPPING POLICY

 

Silk Scapes is located in Green Bay, Wisconsin and ships products nationally and internationally. Silk Scapes retail products in stock will usually be shipped within 2 to 3 business days. Please contact us if you require expedited processing.  When a commercial or retail customer requests changes to our existing design the customer will be notified of the production lead time and estimated ship date.


U.S. Shipment Rates (excluding Alaska, Hawaii and Puerto Rico)

Silk Scapes is proud to offer quality silk botanicals at affordable prices.  We do not hide our shipping costs in the cost of our product and call it 'free'.  Shipping rates calculated at the time of checkout are for products shipping within the contiguous 48 states and exclude Alaska, Hawaii and Puerto Rico.

 

Shipping and handling costs for US Shipments are generally about 20% of the value of the order.

 

International Shipment Rates (including Alaska, Hawaii and Puerto Rico)

For shipments outside the U.S., including Alaska, Hawaii and Puerto Rico, a shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.

 

Silk Scapes ships FedEx Ground.

 

RETURN POLICY

We want you to be completely satisfied with your purchase. If you are unhappy with your purchase for any reason please contact us at 920-336-1111 or via email at info@silkscapes.net for a Return Authorization number. You must notify us of your return within 7 days of receipt of the product.


When returning the items repack them in their original box, secure the product in place so it does not move freely within the box, clearly mark the box with the Return Authorization number, properly insure the product and ship the product via traceable mail. When returning an item the customer is responsible for all return shipping and insurance charges.


Upon inspection of the returned merchandise a credit will be issued for the purchase price of the item(s); minus any shipping costs incurred on the original shipment to you.  Item(s) must be received in original condition (including all original packaging and tags); items returned in used, altered or damaged condition will not receive credit. Returns must be received by us within 21 days of Return Authorization in order for a credit to be issued.


Note: Non defective items or refused orders are subject to a 20% restocking fee.